Service System

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Hubei Fotma Machinery Co.Ltd has a team of high-skilled workers, a series of good machine for carbide products, tungsten alloy and so on. Our powerful and strong workers support the high quality and big production ability. On the principle of customer first, sincerity, dedication and striving for excellence, our company shall guarantee a highly reliable power protection for customers.In order to provide excellent service for our customers, we formulate the service system as following:


Before sales service:
1. Answering consultation from users. Supply professional service to users about the material grade and everything about our  
materials. Choose the most proper material to produce the customized products.
2. According to uses' drawings and samples we calculate the best price. 
3. Clarify everything you need to know when you do business with us. 


During sales service:
1. High quality origin raw materials from famous suppliers in China. All the raw materials we use   have formal stamped quality certifications. 
2. Quality inspection will be done after every production step. Ensure all the parts we send to customers are in good quality condition.  
3. Communicate with customers about the problem we have during the production. 


After sales service:
1. Professional packing to ensure the safety of goods during shipment. 
2. Excellent team which has over 15 years experiences to handle all the export and custom issue.
3. Choose the best way of shipment and negotiate with the forwarder to get best shipping cost for our customers.
4. Replacement or refund will be available if there's quality problem with the products we   supply. 
 
 
 
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